How To Fix CRM_SERVICE_H802 - No data transfer from the BADI method CRM_SERVICE_H_MERGE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 802

• Message text: No data transfer from the BADI method CRM_SERVICE_H_MERGE

What causes this issue?

The error <ZK>error_occurred</> was triggered in the BADI method
CRM_SERVICE_H_MERGE.

System Response

The error is saved in the application log.
Data from the changing parameter is not transferred.

How to fix this error?

Remove the cause of the error in the BADI.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H802 - No data transfer from the BADI method CRM_SERVICE_H_MERGE ?

  The SAP error message CRM_SERVICE_H802 indicates that there is no data transfer from the BADI method CRM_SERVICE_H_MERGE. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data merging process, particularly when handling service requests or service orders.
  Cause:
  
  BADI Implementation Issues: The BADI (Business Add-In) method CRM_SERVICE_H_MERGE may not be properly implemented or activated. If the implementation does not return any data, this error can occur.
  Data Availability: There may be no data available for the specific service request or order being processed. This could be due to missing entries in the database or incorrect selection criteria.
  Configuration Issues: There might be configuration issues in the CRM system that prevent the proper execution of the BADI.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the data being merged.
  
  Solution:
  
  
  Check BADI Implementation:
  
  Go to transaction SE18 (BADI Definition) and check the implementation of CRM_SERVICE_H_MERGE.
  Ensure that the implementation is active and correctly coded to return the necessary data.
  
  
  
  Debugging:
  
  Use transaction SE80 or SE37 to debug the BADI method and see if it is being called correctly and if it is returning the expected data.
  Check the input parameters and ensure they are valid.
  
  
  
  Data Verification:
  
  Verify that the data you are trying to merge exists in the system. Check the relevant tables to ensure that the records are present.
  Use transaction SE16 to look at the relevant database tables.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to service management in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the data involved in the merge process. Check the user roles and authorizations.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Related Information:
  
  BADI Documentation: Review the documentation for the BADI CRM_SERVICE_H_MERGE to understand its purpose and expected behavior.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.