How To Fix CRM_SERVICE_H105 - Knowledge article &1 was not published

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 105

• Message text: Knowledge article &1 was not published

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H105 - Knowledge article &1 was not published ?

  The SAP error message CRM_SERVICE_H105, which states "Knowledge article &1 was not published," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the publication status of a knowledge article. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Unpublished Status: The knowledge article may not have been published yet. It could be in a draft or inactive state.
  Authorization Issues: The user may not have the necessary permissions to publish or access the knowledge article.
  Technical Issues: There may be underlying technical issues in the system, such as database problems or configuration errors.
  Workflow Issues: If the article is part of a workflow, it may not have completed the necessary steps for publication.
  Content Errors: The article may contain errors or missing information that prevents it from being published.
  
  Solutions:
  
  
  Check Publication Status: Verify the status of the knowledge article in the system. If it is in draft mode, you will need to publish it.
  
  Navigate to the knowledge article and check its status.
  If it is not published, use the appropriate function to publish it.
  
  
  
  Review User Permissions: Ensure that the user attempting to access or publish the article has the necessary authorizations.
  
  Check the user roles and permissions in the SAP system.
  If needed, consult with your SAP security administrator to adjust permissions.
  
  
  
  Examine Workflow: If the article is part of a workflow, check the workflow status to ensure it has been completed.
  
  Look for any pending approvals or steps that need to be completed.
  
  
  
  Content Validation: Review the content of the knowledge article for any errors or missing information.
  
  Ensure that all required fields are filled out correctly.
  Validate the content against any predefined templates or guidelines.
  
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Check for any relevant SAP Notes or patches that may address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to CRM_SERVICE_H105 for additional troubleshooting steps or patches.
  Documentation: Refer to the SAP Help Portal for documentation on managing knowledge articles in SAP CRM.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users facing similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.