How To Fix CRM_SERVICE_H104 - Knowledge article is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 104

• Message text: Knowledge article is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H104 - Knowledge article is invalid ?

  The SAP error message CRM_SERVICE_H104 typically indicates that there is an issue with a knowledge article in the SAP Customer Relationship Management (CRM) system. This error can occur for various reasons, such as the article being deleted, not being published, or the user not having the necessary permissions to access it.
  Causes:
  
  Article Deletion: The knowledge article may have been deleted or archived, making it unavailable for access.
  Unpublished Article: The article might not be published yet, which means it cannot be viewed by users.
  Authorization Issues: The user may not have the required permissions to view the article.
  Incorrect Article ID: The article ID being referenced may be incorrect or mistyped.
  System Configuration: There may be issues with the configuration of the CRM system or the knowledge management component.
  
  Solutions:
  
  Verify Article Status: Check if the knowledge article exists in the system and is published. You can do this by searching for the article using the article ID.
  Check Permissions: Ensure that the user has the necessary permissions to access the knowledge article. This may involve checking user roles and authorizations in the SAP system.
  Correct Article ID: Double-check the article ID being used to ensure it is correct and corresponds to an existing article.
  Consult with Admin: If the article is missing or if there are permission issues, consult with your SAP system administrator or the team responsible for knowledge management.
  System Configuration Review: If the issue persists, it may be necessary to review the system configuration related to knowledge management to ensure everything is set up correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may provide additional insights or fixes for this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for CRM and Knowledge Management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.