How To Fix CRM_SERVICE_H103 - Status cannot be defined without knowledge article

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_H - Service: Service Header - Message Class

• Message number: 103

• Message text: Status cannot be defined without knowledge article

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_H103 - Status cannot be defined without knowledge article ?

  The SAP error message CRM_SERVICE_H103 indicates that a status cannot be defined without a corresponding knowledge article. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to process a service request or incident that requires a specific status to be set, but the system cannot find the necessary knowledge article that defines that status.
  
  Cause:
  
  Missing Knowledge Article: The primary cause of this error is that the system is attempting to assign a status to a service request or incident, but there is no knowledge article associated with that status.
  
  Configuration Issues: There may be configuration issues in the CRM system where the status management is not properly set up to link statuses with knowledge articles.
  Data Integrity Issues: There could be data integrity issues where the knowledge articles are not correctly maintained or are missing in the system.
  
  
  Solution:
  
  
  Create or Link a Knowledge Article:
  
  Check if the required knowledge