How To Fix CRM_SERVICE_ENT012 - Date calculation could not be completely performed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_ENT - Service Agreements (SLA)

• Message number: 012

• Message text: Date calculation could not be completely performed

What causes this issue?

For <LS>Service Request</>, <LS>Request for Change</>, and <LS>Problem
</> business transactions, this message may be occurring because the
<LS>Service Profile</>, <LS>Response Profile</>, or
<LS>Priority</> fields are not maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ensure that these fields are maintained, as they are required to
successfully recalculate dates.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_ENT012 - Date calculation could not be completely performed ?

  The SAP error message CRM_SERVICE_ENT012 indicates that there was an issue with date calculations in the context of service management within the SAP CRM system. This error typically arises when the system is unable to perform a complete date calculation due to missing or incorrect data.
  Causes:
  
  Missing Date Information: Required date fields may not be filled in the service order or related documents.
  Incorrect Date Format: The date format may not be recognized by the system, leading to calculation failures.
  Inconsistent Data: There may be inconsistencies in the data related to the service order, such as overlapping dates or invalid date ranges.
  Configuration Issues: There could be issues with the configuration settings in the CRM system that affect date calculations.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard date calculation logic.
  
  Solutions:
  
  Check Date Fields: Ensure that all required date fields in the service order or related documents are filled out correctly.
  Validate Date Formats: Verify that the dates are in the correct format as expected by the system.
  Review Data Consistency: Check for any inconsistencies in the data, such as overlapping service dates or invalid date ranges.
  Configuration Review: Review the configuration settings related to date calculations in the CRM system to ensure they are set up correctly.
  Debug Custom Code: If there are custom enhancements, debug the code to identify any issues that may be causing the error.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like CRM_ORDER or CRM_SERVICE to access service orders and check the relevant data.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the CRM_SERVICE_ENT012 error and implement a suitable solution.