How To Fix CRM_SERVICE_ENT012 - Date calculation could not be completely performed

CRM_SERVICE_ENT012 - Overview

• Message type: E = Error

• Message class: CRM_SERVICE_ENT - Service Agreements (SLA)

• Message number: 012

• Message text: Date calculation could not be completely performed

What causes this issue?

For <LS>Service Request</>, <LS>Request for Change</>, and <LS>Problem
</> business transactions, this message may be occurring because the
<LS>Service Profile</>, <LS>Response Profile</>, or
<LS>Priority</> fields are not maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Ensure that these fields are maintained, as they are required to
successfully recalculate dates.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_ENT012 - Date calculation could not be completely performed ?

  The SAP error message CRM_SERVICE_ENT012 indicates that there was an issue with date calculations in the context of service management within the SAP CRM system. This error typically arises when the system is unable to perform a complete date calculation due to missing or incorrect data.
  Causes:
  
  Missing Date Information: Required date fields may not be filled in the service order or related documents.
  Incorrect Date Format: The date format may not be recognized by the system, leading to calculation failures.
  Inconsistent Data: There may be inconsistencies in the data related to the service order, such as overlapping dates or invalid date ranges.
  
  Configuration Issues: There could be issues with the configuration settings in the CRM system that affect date calculations.
  Custom Code: If there are custom enhancements or modifications in the system, they might interfere with the standard date calculation logic.
  
  Solutions:
  
  Check Date Fields: Ensure that all required date fields in the service order or related