How To Fix CRM_SERVICE_ENT010 - Dates should be recalculated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_ENT - Service Agreements (SLA)

• Message number: 010

• Message text: Dates should be recalculated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_ENT010 - Dates should be recalculated ?

  The SAP error message CRM_SERVICE_ENT010, which states "Dates should be recalculated," typically occurs in the context of service management or service order processing within the SAP Customer Relationship Management (CRM) module. This error indicates that there is an inconsistency or issue with the dates associated with a service order or service request, which may prevent the system from processing the order correctly.
  Causes:
  
  Inconsistent Dates: The start and end dates of the service order or service request may not align correctly. For example, the end date may be earlier than the start date.
  Missing Dates: Required date fields may be left blank, leading to the inability to calculate or validate the dates.
  Changes in Related Data: Changes in related data (like the service contract or customer data) may require a recalculation of dates.
  Configuration Issues: There may be issues with the configuration settings in the CRM system that affect date calculations.
  
  Solutions:
  
  Check Date Fields: Review the start and end dates of the service order or request. Ensure that they are correctly filled in and that the end date is not earlier than the start date.
  Recalculate Dates: If the system provides an option to recalculate dates, use that feature to update the dates based on the current data.
  Review Related Data: Check any related documents or data (like service contracts, customer information, etc.) to ensure that they are consistent and correctly configured.
  Update Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to date calculations in the CRM module.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate service orders and requests (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  Documentation: Refer to SAP documentation or user manuals for CRM service management for detailed guidance on handling service orders and related errors.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.