How To Fix CRM_SERVICE_ENT013 - Calendar must be maintained in service profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_ENT - Service Agreements (SLA)

• Message number: 013

• Message text: Calendar must be maintained in service profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_ENT013 - Calendar must be maintained in service profile ?

  The SAP error message CRM_SERVICE_ENT013, which states "Calendar must be maintained in service profile," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the service profile configuration. This error indicates that the system requires a calendar to be defined for the service profile being used, but it has not been set up correctly.
  Cause:
  
  Missing Calendar Assignment: The service profile you are trying to use does not have a calendar assigned to it. This calendar is necessary for scheduling and managing service activities.
  Incorrect Configuration: The service profile may not be configured properly, leading to the absence of a calendar.
  Profile Not Active: The service profile might not be active or properly maintained in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Service Profile Configuration:
  
  Navigate to the service profile configuration in SAP CRM.
  Ensure that a calendar is assigned to the service profile you are using. This can typically be done in the customizing settings under:
  
  SPRO > Customer Relationship Management > Service > Service Order Management > Define Service Profile.
  
  
  
  
  
  Assign a Calendar:
  
  If a calendar is not assigned, you will need to create or assign an existing calendar to the service profile.
  Make sure that the calendar reflects the working hours and availability for service activities.
  
  
  
  Activate the Service Profile:
  
  Ensure that the service profile is active and properly maintained. If it is inactive, activate it.
  
  
  
  Testing:
  
  After making the necessary changes, test the service profile again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or help resources for detailed guidance on setting up service profiles and calendars.
  
  
  
  Related Information:
  
  Service Profiles: These are used in SAP CRM to define the parameters and settings for service management processes, including service orders and service requests.
  Calendars in SAP: Calendars are essential for scheduling and resource planning in service management. They define working hours, holidays, and other time-related parameters.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.