How To Fix CRM_SERVICE_COSTING001 - Attribute &3 is missing from service process &1, item &2 for service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERVICE_COSTING - Costing Service Process

• Message number: 001

• Message text: Attribute &3 is missing from service process &1, item &2 for service

What causes this issue?

During the costing of service processes, certain attributes that
are derived either in SAP CRM or in SAP R/3 are needed
for the items with services.
However, the attribute &v3& cannot be determined for service
process &v1& and item &v2&.

System Response

Incomplete data is passed on to the cost estimate
where it can lead to an error.

How to fix this error?

In CRM, the cost center is determined from the service organization,
among other things. Check the Customizing, particularly the cross-
system assignment of organizational units within the organizational
data determination.
In SAP R/3, the activity type is determined from the item category,
service
type and the valuation type. For this purpose, Customizing contains
the activity: Integration with Other SAP Components -> Customer
Relationship Management -> Settings for Service Processing -> Time
Sheet Integration -> Define Derivation of Activity Type.
The cost element is determined in SAP R/3 using the valuation class of
the service in the service master.
After the error has been removed, repeat the transfer of the service
process to the cost estimate by changing the appropriate item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERVICE_COSTING001 - Attribute &3 is missing from service process &1, item &2 for service ?

  The SAP error message CRM_SERVICE_COSTING001 indicates that a required attribute is missing from a service process in the context of service costing. This error typically arises in the SAP Customer Relationship Management (CRM) module when trying to process service-related transactions, such as creating or updating service orders or service requests.
  Cause:
  The error message is triggered when the system expects a specific attribute (denoted as &3) to be present in the service process (denoted as &1) for a particular item (denoted as &2), but it is not found. This can occur due to several reasons, including:
  
  Incomplete Configuration: The service process may not be fully configured, leading to missing attributes.
  Data Entry Errors: There may be errors in the data entry for the service order or service request, resulting in missing information.
  Custom Development: If there are custom enhancements or developments in the system, they may not be correctly implemented, leading to missing attributes.
  Master Data Issues: The master data related to the service item may be incomplete or incorrectly maintained.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Service Process Configuration:
  
  Navigate to the configuration settings for the service process in SAP CRM.
  Ensure that all required attributes are defined and correctly configured.
  
  
  
  Review Service Order/Request Data:
  
  Check the specific service order or service request that triggered the error.
  Verify that all necessary fields and attributes are filled in correctly.
  
  
  
  Validate Master Data:
  
  Ensure that the master data for the service item is complete and accurate.
  Check for any missing or incorrect entries in the service master data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for the specific service process you are working with to understand the required attributes.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify where the missing attribute is expected and why it is not being populated.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for service orders.
  SAP Notes: Check for any SAP Notes related to the error message or the specific service process you are working with.
  User Exits and BAdIs: If there are custom developments, review any user exits or Business Add-Ins (BAdIs) that may affect the service process.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SERVICE_COSTING001 error message.