How To Fix CRM_SERV_ACCOUNTING223 - Business transaction &1 not reset because of lock or authoriz. issue

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 223

• Message text: Business transaction &1 not reset because of lock or authoriz. issue

What causes this issue?

Business transaction <(>&<)>V1& is either locked, you have no
sufficient change authorization, or the business transaction is in a
status that doesn't allow changes.

System Response

Reset of the business transaction is skipped.

How to fix this error?

Do one or more of the following, before you repeat the reset with same
selection criteria:
Wait until the business transaction is unlocked.
Grant sufficient change authorization to the user.
Use a user ID with sufficient change authorization.
Set transaction to a status that allows changes.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING223 - Business transaction &1 not reset because of lock or authoriz. issue ?

  The SAP error message CRM_SERV_ACCOUNTING223 indicates that a business transaction (identified by &1) cannot be reset due to a lock or authorization issue. This error typically occurs in the context of service management or service order processing within the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Lock Issues: The business transaction may be locked by another user or process. This can happen if another user is currently processing the transaction or if there is a system-level lock in place.
  Authorization Issues: The user attempting to reset the transaction may not have the necessary authorizations to perform this action. This could be due to missing roles or permissions in the user's profile.
  Transaction State: The transaction may be in a state that does not allow it to be reset, such as being in a completed or closed status.
  Database Locks: There may be database-level locks that prevent the transaction from being modified.
  
  Solutions:
  
  
  Check Locks:
  
  Use transaction SM12 to check for any locks on the business transaction. If you find a lock that is not needed, you can delete it (if you have the necessary authorizations).
  Ensure that no other users are currently working on the same transaction.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to reset the business transaction. This can be done by checking the user's roles and authorizations in transaction SU53 or PFCG.
  If the user lacks the required authorizations, work with your SAP security team to grant the necessary permissions.
  
  
  
  Check Transaction Status:
  
  Review the status of the business transaction to ensure it is in a state that allows it to be reset. If it is completed or closed, you may need to follow a different process to handle it.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or information that may provide more context about the issue.
  
  
  
  System Restart:
  
  In some cases, a system restart may be necessary to clear any lingering locks or issues, especially if they are related to system processes.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking locks and authorizations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SU53: Display authorization check.
  PFCG: Role maintenance.
  SLG1: Application log display.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM service management for more details on business transactions and their management.
  
  
  User Training: Ensure that users are trained on the proper procedures for handling business transactions to minimize the occurrence of such errors.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.