How To Fix CRM_SERV_ACCOUNTING221 - Business transaction &1 and others in package not loaded as update failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 221

• Message text: Business transaction &1 and others in package not loaded as update failed

What causes this issue?

The update of an item of business transaction <(>&<)>V1& failed or
the update of a billing document item or a billing due list item that is
a follow-up of this business transaction failed. This could be a
database issue.

System Response

The following changes in this business transaction are rolled back:
Billing document changes
Billing due list item changes
All other transaction changes that are contained in the same data
package
The operational load of these transactions is not executed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Solve the underlying issue. Then repeat the load with same selection
criteria.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING221 - Business transaction &1 and others in package not loaded as update failed ?

  The SAP error message CRM_SERV_ACCOUNTING221 indicates that a business transaction (identified by &1) and other related transactions in the package could not be loaded because an update failed. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues with the service accounting process.
  Causes:
  
  
  Update Failure: The primary cause of this error is a failure in the update process, which could be due to various reasons such as:
  
  Data inconsistencies or corruption in the database.
  Missing or incorrect configuration settings.
  Issues with the underlying database (e.g., locks, deadlocks).
  Problems with the application logic or coding errors in the custom developments.
  
  
  
  Authorization Issues: Sometimes, the user executing the transaction may not have the necessary authorizations to perform the update.
  
  
  System Performance: High system load or performance issues can lead to timeouts or failures in processing updates.
  
  
  Transport Issues: If the business transaction was recently transported from another system, there may be dependencies or missing objects that were not included in the transport.
  
  
  Solutions:
  
  
  Check Update Logs: Review the update logs to identify the specific reason for the failure. You can use transaction codes like SM13 (Update Records) to check for any failed updates.
  
  
  Data Consistency Check: Run consistency checks on the relevant data to ensure there are no inconsistencies. This can be done using transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  
  
  Reprocess Updates: If the issue is identified and resolved, you may need to reprocess the failed updates. This can be done through transaction SM13 by selecting the failed entries and choosing to reprocess them.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to perform the transaction. You can check this using transaction SU53 to analyze authorization failures.
  
  
  System Performance: Monitor system performance and check for any locks or deadlocks using transaction SM12 (Lock Entries) and SM21 (System Log). If necessary, optimize the system performance.
  
  
  Transport Management: If the issue is related to a transport, ensure that all necessary objects and dependencies are included in the transport request. You may need to re-import the transport or adjust the configuration.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM13, SM12, SM21, SE11, and SE16 for troubleshooting.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  Documentation: Review the official SAP documentation for CRM service accounting to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SERV_ACCOUNTING221 error effectively.