How To Fix CRM_SERV_ACCOUNTING224 - Business transactions not reset because update failed

CRM_SERV_ACCOUNTING224 - Overview

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 224

• Message text: Business transactions not reset because update failed

What causes this issue?

One or more of the following updates failed, possibly due to a database
issue:
The update of a business transaction item
The update of a billing document item or a billing due list item that is
a follow-up of a business transaction
The deletion of the keys from the operational load table

System Response

The change of business transactions including billing documents and
billing due list items that are contained in the same data package are
rolled back. These business transactions are not reset.

How to fix this error?

Solve the underlying issue. Then repeat the reset with same selection
criteria.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING224 - Business transactions not reset because update failed ?

  The SAP error message CRM_SERV_ACCOUNTING224 indicates that business transactions could not be reset due to a failure in the update process. This error typically occurs in the context of service management and accounting within the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Update Termination: The update process for the business transaction may have been terminated due to various reasons, such as system errors, database locks, or issues with the underlying data.
  Data Inconsistencies: There may be inconsistencies in the data related to the business transaction that prevent the update from completing successfully.
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules may lead to update failures.
  System Performance: High system load or performance issues can also lead to update failures.
  
  Solutions:
  
  Check Update Logs: Review the update logs (transaction SM13) to identify the specific reason for the update failure. This