How To Fix CRM_SERV_ACCOUNTING224 - Business transactions not reset because update failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_ACCOUNTING - CRM_Service: Messages for R/3 Integration

• Message number: 224

• Message text: Business transactions not reset because update failed

What causes this issue?

One or more of the following updates failed, possibly due to a database
issue:
The update of a business transaction item
The update of a billing document item or a billing due list item that is
a follow-up of a business transaction
The deletion of the keys from the operational load table

System Response

The change of business transactions including billing documents and
billing due list items that are contained in the same data package are
rolled back. These business transactions are not reset.

How to fix this error?

Solve the underlying issue. Then repeat the reset with same selection
criteria.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_ACCOUNTING224 - Business transactions not reset because update failed ?

  The SAP error message CRM_SERV_ACCOUNTING224 indicates that business transactions could not be reset due to a failure in the update process. This error typically occurs in the context of service management and accounting within the SAP Customer Relationship Management (CRM) module.
  Causes:
  
  Update Termination: The update process for the business transaction may have been terminated due to various reasons, such as system errors, database locks, or issues with the underlying data.
  Data Inconsistencies: There may be inconsistencies in the data related to the business transaction that prevent the update from completing successfully.
  Authorization Issues: The user may not have the necessary authorizations to perform the reset operation.
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules may lead to update failures.
  System Performance: High system load or performance issues can also lead to update failures.
  
  Solutions:
  
  Check Update Logs: Review the update logs (transaction SM13) to identify the specific reason for the update failure. This can provide insights into what went wrong during the update process.
  Reprocess Updates: If the update was terminated, you may need to reprocess the updates. This can be done through transaction SM13 by selecting the relevant entries and choosing to reprocess them.
  Data Consistency Check: Perform a data consistency check to ensure that all related data is correct and complete. You can use transaction codes like SE11 or SE16 to inspect the relevant tables.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the reset operation. You can check this in transaction SU53 or by consulting with your security team.
  System Performance Monitoring: Monitor system performance and check for any locks or performance bottlenecks that may be affecting the update process.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM13 (Update Records), SM21 (System Log), and ST22 (Dump Analysis) for troubleshooting.
  Documentation: Review SAP documentation related to CRM service management and accounting for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_SERV_ACCOUNTING224 error message.