How To Fix CRM_SALES308 - A product with GUID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 308

• Message text: A product with GUID &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES308 - A product with GUID &1 does not exist ?

  The SAP error message CRM_SALES308 indicates that the system is unable to find a product with the specified GUID (Globally Unique Identifier). This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or manipulate product data that is not available in the system.
  Cause:
  
  Non-Existent Product: The product with the specified GUID does not exist in the database. This could be due to data entry errors, deletion of the product, or the product not being created in the system.
  Incorrect GUID: The GUID provided may be incorrect or mistyped.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer.
  Authorization Issues: The user may not have the necessary permissions to view the product, leading to the system not being able to retrieve it.
  
  Solution:
  
  Verify the GUID: Check the GUID you are using to ensure it is correct. You can do this by looking it up in the product master data.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product in the CRM system. If it does not exist, you may need to create it.
  Create the Product: If the product does not exist, you may need to create it using the appropriate transaction (e.g., MM01 for material creation in SAP ERP, followed by synchronization to CRM).
  Data Synchronization: If the product should exist but does not, check the data synchronization process between SAP ERP and SAP CRM. Ensure that the relevant data has been transferred correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product data. You may need to consult with your SAP security team to verify this.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management in SAP, such as MM01, MM02, MM03 for material management, and CRMD_ORDER for CRM order management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation for CRM product management to understand how products are created, managed, and synchronized between systems.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.