How To Fix CRM_SALES105 - Reason for rejection '&1' is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 105

• Message text: Reason for rejection '&1' is not defined in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES105 - Reason for rejection '&1' is not defined in Customizing ?

  The SAP error message CRM_SALES105 indicates that a specific reason for rejection (identified by the placeholder '&1') is not defined in the system's Customizing settings. This error typically occurs in the context of sales processes within the SAP Customer Relationship Management (CRM) module when a user attempts to process a sales document (like a quotation or order) that includes a rejection reason that has not been configured in the system.
  Cause:
  
  Missing Configuration: The reason for rejection that you are trying to use has not been defined in the Customizing settings of the SAP system.
  Incorrect Entry: The reason for rejection may have been entered incorrectly, leading to a mismatch with the defined values in the system.
  Transport Issues: If the configuration was recently transported from another system, it may not have been included or activated properly.
  
  Solution:
  To resolve the error, you need to define the missing reason for rejection in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the Customizing area by entering transaction code SPRO.
  
  
  
  Define Reasons for Rejection:
  
  Follow the path: SAP Customizing Implementation Guide -> Customer Relationship Management -> Sales Order Management -> Define Reasons for Rejection.
  Here, you can add a new reason for rejection or modify existing ones.
  
  
  
  Check Existing Entries:
  
  Ensure that the reason for rejection you are trying to use is indeed missing. You can do this by reviewing the list of defined reasons.
  
  
  
  Save Changes:
  
  After adding or modifying the reason for rejection, save your changes.
  
  
  
  Test the Changes:
  
  Go back to the sales document and try to process it again to see if the error persists.
  
  
  
  Related Information:
  
  Authorization: Ensure that you have the necessary authorizations to make changes in Customizing.
  Transport Requests: If you are working in a development environment, ensure that any changes are properly transported to the quality and production environments.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on configuring reasons for rejection.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Community for assistance.
  
  By following these steps, you should be able to resolve the CRM_SALES105 error and successfully define the required reason for rejection in your SAP system.