How To Fix CRM_SALES104 - Transaction '&1' (&2) is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 104

• Message text: Transaction '&1' (&2) is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES104 - Transaction '&1' (&2) is not allowed ?

  The SAP error message CRM_SALES104 indicates that a specific transaction (identified by the placeholders &1 and &2) is not allowed in the current context. This error typically arises in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that is restricted based on the system's configuration or the user's authorizations.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to execute the transaction. This can be due to missing roles or authorizations in the user's profile.
  Transaction Restrictions: Certain transactions may be restricted based on the business process or configuration settings in the CRM system. For example, specific sales transactions may be disabled for certain user groups or statuses.
  Status Management: The document or transaction may be in a status that does not allow further processing. For instance, if a sales order is already completed or in a locked status, further changes may not be permitted.
  Configuration Settings: The system configuration may have specific rules that prevent certain transactions from being executed under certain conditions.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary roles and authorizations to perform the transaction. This can be done by checking the user's profile in the SAP system.
  If necessary, work with your SAP security team to grant the required permissions.
  
  
  
  Review Transaction Restrictions:
  
  Consult with your SAP functional team to understand if there are any restrictions on the transaction you are trying to execute. They can provide insights into whether the transaction is allowed for your user role or in the current context.
  
  
  
  Check Document Status:
  
  Review the status of the document or transaction you are trying to process. If it is in a status that does not allow further actions, you may need to change the status or take appropriate actions to unlock it.
  
  
  
  Consult Configuration Settings:
  
  If you have access to the configuration settings, check if there are any specific rules or settings that restrict the transaction. This may involve looking into the customizing settings for sales processes in the CRM module.
  
  
  
  Error Logs and Messages:
  
  Check the system logs for any additional error messages or warnings that may provide more context about why the transaction is not allowed.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help documentation for CRM transactions to understand the expected behavior and any restrictions that may apply.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues faced by other users and potential solutions they have found.
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support for further assistance.