How To Fix CRM_SALES106 - Maintain reasons for rejection in system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 106

• Message text: Maintain reasons for rejection in system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES106 - Maintain reasons for rejection in system ?

  The SAP error message CRM_SALES106 typically indicates that there is a requirement to maintain reasons for rejection in the system, particularly in the context of sales processes within SAP Customer Relationship Management (CRM). This error often arises when a user attempts to process a sales document (like a quotation or order) that has been rejected, but the system does not have any predefined reasons for rejection.
  Cause:
  
  Missing Configuration: The reasons for rejection have not been defined in the system. This can happen if the configuration settings for reasons for rejection have not been set up in the CRM system.
  Authorization Issues: The user may not have the necessary permissions to view or maintain the reasons for rejection.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from processing the rejection correctly.
  
  Solution:
  To resolve the CRM_SALES106 error, you can follow these steps:
  
  
  Maintain Reasons for Rejection:
  
  Navigate to the configuration settings in SAP CRM.
  Go to the path: SPRO > SAP Reference IMG > Sales and Distribution > Sales > Maintain Reasons for Rejection.
  Here, you can define the reasons for rejection that will be used in the sales documents.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to maintain and view the reasons for rejection. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Verify that there are no inconsistencies in the sales document or related data that could be causing the issue. This may involve checking the status of the document and ensuring all required fields are filled out correctly.
  
  
  
  Testing:
  
  After maintaining the reasons for rejection, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRM_ORDER for managing sales orders.
  Documentation: Refer to SAP Help documentation for detailed steps on maintaining reasons for rejection and understanding the implications of this configuration.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_SALES106 error and maintain the necessary reasons for rejection in your SAP CRM system.