How To Fix CRM_ROUTING_GROUP501 - This user can't be used. Please use F4 help as input help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 501

• Message text: This user can't be used. Please use F4 help as input help

What causes this issue?

The user entered cannot be used as it is not assigned to a business
partner with the role employee, and the user ID is not maintained in
the master data.

System Response

You cannot use this user.

How to fix this error?

Search for a valid user via the input help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP501 - This user can't be used. Please use F4 help as input help ?

  The SAP error message CRM_ROUTING_GROUP501 indicates that the user you are trying to use in a particular context (such as a routing group) is not valid or cannot be used. This typically occurs in the context of CRM (Customer Relationship Management) when dealing with routing groups or similar configurations.
  Cause:
  
  User Not Defined: The user you are trying to use may not be defined in the system or may not have the necessary authorizations.
  Inactive User: The user account may be inactive or locked.
  Incorrect Input: The user ID entered may be incorrect or not formatted properly.
  Missing Configuration: The routing group may not be properly configured to include the user.
  
  Solution:
  
  Check User Existence: Use the F4 help (input help) to search for valid users. Ensure that the user you are trying to use exists in the system.
  User Status: Verify the status of the user in transaction SU01 (User Maintenance). Ensure that the user is active and not locked.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action you are trying to execute.
  Routing Group Configuration: Check the configuration of the routing group to ensure that it includes the user. You can do this in the relevant configuration settings in the CRM module.
  Consult Documentation: If you are unsure about the configuration or the user roles, consult the SAP documentation or your system administrator for guidance.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance (to check user roles and authorizations)
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the appropriate roles assigned that allow them to be part of the routing group.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.