How To Fix CRM_ROUTING_GROUP601 - Routing group &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 601

• Message text: Routing group &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP601 - Routing group &1 does not exist ?

  The SAP error message "CRM_ROUTING_GROUP601: Routing group &1 does not exist" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specified routing group. This can happen during various processes, such as when trying to create or manage service orders, sales orders, or other CRM-related activities that require routing information.
  Cause:
  
  Non-Existent Routing Group: The routing group specified in the transaction does not exist in the system. This could be due to a typo, or the routing group may not have been created yet.
  Incorrect Configuration: The routing group may not have been properly configured in the system, or it may have been deleted or deactivated.
  Authorization Issues: The user may not have the necessary authorizations to access the routing group, leading to the system not being able to retrieve it.
  Transport Issues: If the routing group was recently created or modified in a different environment (like development) and not transported to the current environment (like production), it may not be available.
  
  Solution:
  
  
  Check Routing Group: Verify that the routing group specified in the error message actually exists. You can do this by navigating to the relevant configuration area in SAP:
  
  Use transaction code CRMD_ORDER or SPRO to access the configuration settings.
  Check under the relevant section for routing groups to see if the specified group is listed.
  
  
  
  Create or Modify Routing Group: If the routing group does not exist, you may need to create it. This can typically be done in the configuration settings:
  
  Go to the relevant configuration path (e.g., CRM > Master Data > Service > Define Routing Groups).
  Create a new routing group with the necessary details.
  
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the routing group. This may involve checking user roles and profiles in transaction SU01.
  
  
  Transport Changes: If the routing group was created in a different environment, ensure that the changes have been transported to the current environment. You may need to work with your Basis team to confirm this.
  
  
  Consult Documentation: Review SAP documentation or notes related to routing groups in CRM for any additional insights or specific configurations that may be required.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and SU01.
  SAP Notes: Check SAP Notes for any known issues or patches related to routing groups in CRM.
  Configuration Guides: Refer to SAP's official configuration guides for CRM to understand how routing groups are set up and managed.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.