How To Fix CRM_ROUTING_GROUP603 - No routing group could be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 603

• Message text: No routing group could be selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP603 - No routing group could be selected ?

  The SAP error message "CRM_ROUTING_GROUP603: No routing group could be selected" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine a suitable routing group for processing a transaction or request. This can happen in various scenarios, such as when creating or processing service requests, sales orders, or other CRM-related activities.
  Causes:
  
  Missing Configuration: The routing groups may not be properly configured in the system. This could include missing entries in the routing group table or incorrect settings in the CRM configuration.
  Inconsistent Data: There may be inconsistencies in the master data, such as missing or incorrect partner functions, organizational units, or other related data.
  Business Rules: The business rules defined in the system may not allow for the selection of a routing group based on the current context or data.
  User Authorizations: The user may not have the necessary authorizations to access certain routing groups.
  System Errors: There could be temporary system issues or bugs that prevent the routing group from being selected.
  
  Solutions:
  
  
  Check Configuration: Verify the configuration of routing groups in the CRM system. Ensure that the routing groups are defined correctly and that all necessary settings are in place.
  
  Navigate to the relevant configuration settings in SPRO (SAP Project Reference Object) and check the routing group settings.
  
  
  
  Review Master Data: Ensure that all relevant master data (such as business partners, organizational units, etc.) is complete and consistent. Check for any missing or incorrect entries that could affect routing group selection.
  
  
  Examine Business Rules: Review the business rules and logic that govern the selection of routing groups. Ensure that the current transaction meets the criteria for selecting a routing group.
  
  
  Check Authorizations: Verify that the user has the necessary authorizations to access the routing groups. This can be done by checking the user roles and authorizations in the system.
  
  
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the execution flow and identify where the routing group selection is failing.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or known issues.
  
  
  Contact SAP Support: If none of the above solutions resolve the issue, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for SAP Notes related to CRM_ROUTING_GROUP603 in the SAP Support Portal for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.