How To Fix CRM_ROUTING_GROUP413 - Routing Group does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 413

• Message text: Routing Group does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP413 - Routing Group does not exist ?

  The SAP error message "CRM_ROUTING_GROUP413 Routing Group does not exist" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a specified routing group. This can happen for various reasons, such as incorrect configuration, missing data, or issues with the master data.
  Cause:
  
  Non-Existent Routing Group: The routing group you are trying to use has not been created or does not exist in the system.
  Incorrect Configuration: The routing group may not be properly configured in the system.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings that lead to the routing group not being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the routing group.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Go to the relevant configuration settings in SAP CRM to verify if the routing group exists.
  Use transaction code SPRO to access the configuration menu and navigate to the relevant section for routing groups.
  
  
  
  Create or Update Routing Group:
  
  If the routing group does not exist, you may need to create it. This can typically be done in the configuration settings.
  If it exists but is not configured correctly, update the settings as necessary.
  
  
  
  Verify Master Data:
  
  Check the master data related to the routing group to ensure that all necessary entries are present and correct.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the routing group. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on routing groups and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and others that may be relevant to your specific scenario.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.