How To Fix CRM_ROUTING_GROUP412 - Profile & contains not only HR qualifications

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 412

• Message text: Profile & contains not only HR qualifications

What causes this issue?

The profile contains not only HR qualifications.
If a profile contains only HR qualifications, it is possible to
assign all internal agents who fit to this profile automatically. The
program checks the actual values of the internal agents for the
qualifications in this profile in HR and assigns automatically all
internal agents who fit to it.

System Response

It is not possible to do an automatic assignment for all internal
agents to this profile, because it does not only contain HR
qualifications.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP412 - Profile & contains not only HR qualifications ?

  The SAP error message "CRM_ROUTING_GROUP412 Profile & contains not only HR qualifications" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the routing profile configuration. This error indicates that the routing profile you are trying to use contains qualifications that are not solely related to Human Resources (HR), which is a requirement for that specific routing profile.
  Cause:
  
  Mixed Qualifications: The routing profile is expected to contain only HR qualifications, but it has been configured with other types of qualifications (e.g., technical skills, product knowledge).
  Configuration Error: There may be a misconfiguration in the routing profile settings, where qualifications from different categories have been inadvertently included.
  Data Integrity Issues: There could be inconsistencies in the data related to qualifications in the system.
  
  Solution:
  
  Review Routing Profile: Check the routing profile configuration in the SAP system. Ensure that it only includes HR qualifications. You can do this by navigating to the relevant configuration settings in the SAP CRM module.
  Modify Qualifications: If you find that the routing profile contains non-HR qualifications, you will need to remove those qualifications and ensure that only HR-related qualifications are included.
  Data Validation: Validate the data associated with the qualifications to ensure that there are no discrepancies or incorrect entries.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on configuring routing profiles and qualifications.
  Testing: After making the necessary changes, test the routing profile to ensure that the error no longer occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on routing profiles and qualifications.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM routing and qualification management to better understand the requirements and best practices.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.