How To Fix CRM_ROUTING_GROUP414 - No user available for processor. Business partner was &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 414

• Message text: No user available for processor. Business partner was &

What causes this issue?

Processor &V1& is assigned to processing group &V2&.
For business partner &V1& no user was found in the master data.
The assignment between business partner &V1& and a user must have
existed before, and is now no longer available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if user data with the role employee exists for business partner
&V1&. If no data is available, you have to enter a user.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP414 - No user available for processor. Business partner was & ?

  The SAP error message "CRM_ROUTING_GROUP414 No user available for processor" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a valid user assigned to process a particular business partner. This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing User Assignment: The business partner may not have a user assigned to it in the system.
  Inactive User: The user assigned to the business partner may be inactive or locked in the system.
  User Role Issues: The user may not have the necessary roles or authorizations to process the business partner.
  Organizational Structure: The organizational structure may not be correctly set up, leading to the inability to route the business partner to a valid user.
  Data Inconsistencies: There may be inconsistencies in the data related to the business partner or the user.
  
  Solutions:
  
  
  Check User Assignment:
  
  Go to the business partner master data and verify if a user is assigned to the business partner.
  If not, assign a valid user who has the necessary authorizations.
  
  
  
  Verify User Status:
  
  Check if the user assigned to the business partner is active and not locked.
  If the user is inactive, reactivate the user or assign a different active user.
  
  
  
  Review User Roles:
  
  Ensure that the user has the appropriate roles and authorizations to process the business partner.
  If necessary, update the user’s roles to include the required permissions.
  
  
  
  Check Organizational Structure:
  
  Review the organizational structure in the CRM system to ensure that it is correctly configured.
  Make sure that the business partner is linked to the correct organizational unit.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the business partner or user data.
  Correct any inconsistencies found during the check.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data and SU01 (User Maintenance) to manage user data.
  Authorization Objects: Familiarize yourself with relevant authorization objects that may affect user access in CRM.
  SAP Documentation: Refer to SAP Help documentation for detailed information on business partner management and user assignments in CRM.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further investigation.