How To Fix CRM_RFND_VAL036 - Expected refund value not determined because delivery exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 036

• Message text: Expected refund value not determined because delivery exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL036 - Expected refund value not determined because delivery exists ?

  The SAP error message CRM_RFND_VAL036 indicates that the system is unable to determine the expected refund value because there is an existing delivery associated with the transaction. This typically occurs in scenarios where a refund is being processed for a sales order that has already been delivered, and the system requires specific conditions to be met before it can calculate the refund amount.
  Cause:
  
  Existing Delivery: The primary cause of this error is that the sales order has an associated delivery. The system expects that refunds can only be processed under certain conditions, and if a delivery exists, it may not be able to determine the refund value automatically.
  Incomplete Data: There may be missing or incorrect data in the sales order or delivery that prevents the system from calculating the refund.
  Configuration Issues: There could be configuration settings in the SAP system that affect how refunds are processed in relation to deliveries.
  
  Solution:
  
  Check Delivery Status: Verify the status of the delivery associated with the sales order. If the delivery has been completed, ensure that the items are eligible for a refund.
  Manual Refund Processing: If the system cannot automatically determine the refund value, you may need to process the refund manually. This involves calculating the refund amount based on the delivered items and any applicable conditions (e.g., restocking fees, discounts).
  Review Sales Order and Delivery Data: Ensure that all relevant data in the sales order and delivery is complete and accurate. Check for any discrepancies that might affect the refund calculation.
  Consult Configuration Settings: If you have access to the configuration settings, review the settings related to refunds and deliveries in the SAP system. Ensure that they are set up correctly to allow for refunds in cases where deliveries exist.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on refund processing in relation to deliveries.
  Documentation: Review SAP documentation related to refund processing, sales orders, and deliveries to understand the expected behavior and any prerequisites for processing refunds.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions or workarounds may have been shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to process the refund successfully.