How To Fix CRM_RFND_VAL035 - Refund value determination not supported for this item object type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 035

• Message text: Refund value determination not supported for this item object type

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL035 - Refund value determination not supported for this item object type ?

  The SAP error message CRM_RFND_VAL035 indicates that the refund value determination is not supported for a specific item object type in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to process a refund for an item that does not have the necessary configuration or data to support the refund process.
  Cause:
  
  Unsupported Item Type: The item type for which the refund is being processed may not be configured to allow refunds. This can happen if the item is not set up correctly in the system or if it is a type that does not support refunds.
  Missing Configuration: The necessary configuration for refund processing may not be in place. This could include missing settings in the item category or refund processing settings.
  Data Issues: There may be issues with the data associated with the item, such as missing or incorrect information that prevents the system from determining the refund value.
  
  Solution:
  
  Check Item Configuration: Review the configuration of the item type in question. Ensure that it is set up to allow refunds. This may involve checking the item category settings in the CRM system.
  Review Refund Processing Settings: Ensure that the refund processing settings are correctly configured in the system. This may include checking the relevant customizing settings in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources to understand the specific requirements for refund processing for the item type in question.
  Data Validation: Validate the data associated with the item. Ensure that all necessary fields are populated and that there are no inconsistencies in the data.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage CRM orders, or SPRO to access the customizing settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on refund processing.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.