How To Fix CRM_RFND_VAL034 - Expected refund value not determined because root item is completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RFND_VAL - refund value determination

• Message number: 034

• Message text: Expected refund value not determined because root item is completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RFND_VAL034 - Expected refund value not determined because root item is completed ?

  The SAP error message CRM_RFND_VAL034 indicates that the system is unable to determine the expected refund value because the root item of the transaction is marked as completed. This typically occurs in the context of refund processing in SAP Customer Relationship Management (CRM) when the system expects to calculate a refund based on certain conditions, but the root item (the original transaction or order item) has already been completed, which may prevent further processing.
  Cause:
  
  Completed Status: The root item associated with the refund request has been marked as completed, meaning that it has already been processed, and no further actions (like refunds) can be taken on it.
  Business Logic: The business rules defined in the system may not allow refunds for completed items, which is a common practice to prevent discrepancies in financial transactions.
  Configuration Issues: There may be configuration settings in the CRM system that dictate how refunds are handled, and these settings may not allow refunds for completed items.
  
  Solution:
  
  Check Item Status: Verify the status of the root item. If it is indeed completed, you may need to assess whether a refund is appropriate or if the transaction needs to be reversed or adjusted in another way.
  Review Business Processes: Ensure that the business processes and policies regarding refunds are clearly defined and understood. If refunds are necessary for completed items, consider revising the business logic or processes.
  Consult Configuration: Review the configuration settings in the SAP CRM system related to refund processing. You may need to adjust these settings to allow refunds under certain conditions.
  Manual Intervention: If the refund is critical and the system does not allow it due to the completed status, you may need to process the refund manually or through a different transaction type that accommodates such scenarios.
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on handling refunds in your version of SAP CRM.
  Documentation: Review the SAP documentation related to refund processing and item status management to understand the implications of item completion on refund eligibility.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions or workarounds may have been shared.
  
  By following these steps, you should be able to diagnose the issue and determine the appropriate course of action to resolve the error message CRM_RFND_VAL034.