How To Fix CRM_ROUTING_GROUP000 - Control error; contact the Hotline

CRM_ROUTING_GROUP000 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 000

• Message text: Control error; contact the Hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP000 - Control error; contact the Hotline ?

  The SAP error message "CRM_ROUTING_GROUP000 Control error; contact the Hotline" typically indicates a problem related to the routing configuration in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, including misconfigurations, missing data, or issues with the underlying business logic.
  Possible Causes:
  
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM routing settings.
  Missing Data: Required data for routing (like agents, groups, or organizational units) may be missing or incorrectly set up.
  Custom Code: If there are custom enhancements or modifications in the routing logic, they may be causing the error.
  System Bugs: There could be bugs in the version of SAP CRM you are using that lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the routing operation.
  
  Solutions:
  
  
  Check Configuration: Review the routing configuration in the SAP CRM system. Ensure that all necessary settings are correctly defined.
  
  Navigate to the relevant configuration settings in