How To Fix CRM_RETREQ_I012 - Header with GUID &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RETREQ_I - Messages Return Request Extension

• Message number: 012

• Message text: Header with GUID &1 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RETREQ_I012 - Header with GUID &1 is not available ?

  The SAP error message CRM_RETREQ_I012, which states "Header with GUID &1 is not available," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specific document or record identified by the GUID (Globally Unique Identifier) provided in the error message. This can happen for various reasons, including data inconsistencies, deletion of records, or issues with the database.
  Causes:
  
  Record Deletion: The record associated with the GUID may have been deleted or archived, making it unavailable for retrieval.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corruption.
  Incorrect GUID: The GUID being referenced may be incorrect or not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to access the record.
  System Configuration: There may be configuration issues in the CRM system that prevent the retrieval of the record.
  
  Solutions:
  
  Verify the GUID: Check if the GUID provided in the error message is correct and corresponds to an existing record in the system.
  Check for Deletion: Investigate whether the record has been deleted or archived. If it has been archived, you may need to restore it from the archive.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any inconsistencies.
  Authorization Check: Ensure that the user has the necessary authorizations to access the record. You may need to consult with your SAP security team.
  Review System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the status of the order or document associated with the GUID.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Documentation: Review the SAP CRM documentation for more information on handling GUIDs and document management.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_RETREQ_I012 error message.