How To Fix CRM_RETREQ_I010 - Item with GUID &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RETREQ_I - Messages Return Request Extension

• Message number: 010

• Message text: Item with GUID &1 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RETREQ_I010 - Item with GUID &1 is not available ?

  The SAP error message CRM_RETREQ_I010, which states "Item with GUID &1 is not available," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a specific item identified by its Global Unique Identifier (GUID). This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Item Deletion: The item associated with the provided GUID may have been deleted or is no longer available in the system.
  Data Synchronization Issues: There may be inconsistencies between different systems (e.g., CRM and ERP) if data synchronization processes have failed or are not up to date.
  Incorrect GUID: The GUID provided in the error message may be incorrect or malformed, leading the system to search for a non-existent item.
  Authorization Issues: The user may not have the necessary permissions to access the item, leading to the perception that it is unavailable.
  System Configuration: There may be configuration issues in the CRM system that prevent the item from being recognized.
  
  Solutions:
  
  Verify the GUID: Check the GUID provided in the error message to ensure it is correct. You can do this by searching for the item in the CRM system using the appropriate transaction codes or reports.
  Check Item Status: Investigate whether the item has been deleted or archived. If it has been deleted, you may need to restore it or create a new item.
  Data Synchronization: Ensure that data synchronization processes between CRM and other systems (like ERP) are functioning correctly. You may need to run synchronization jobs or check for errors in the data transfer.
  User Authorization: Verify that the user encountering the error has the necessary authorizations to access the item. If not, you may need to adjust the user's roles and permissions.
  Consult Logs: Check system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDER_INDEX to investigate the status of the item.
  Documentation: Review SAP documentation related to CRM and item management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.