How To Fix CRM_RETREQ_I011 - Entry with identical key already exists and is ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_RETREQ_I - Messages Return Request Extension

• Message number: 011

• Message text: Entry with identical key already exists and is ignored

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_RETREQ_I011 - Entry with identical key already exists and is ignored ?

  The SAP error message CRM_RETREQ_I011 indicates that there is an attempt to create or process a record in the system that has a key which already exists. This typically occurs in the context of CRM (Customer Relationship Management) when dealing with return requests or similar transactions.
  Cause:
  The error is caused by the following scenarios:
  
  Duplicate Entries: The system is trying to insert a record that has the same key (e.g., a unique identifier like a document number or a combination of fields) as an existing record in the database.
  Data Import/Upload Issues: If you are importing data (e.g., through a batch job or data upload), the source data may contain duplicates.
  Concurrency Issues: Multiple processes may be trying to create the same record simultaneously, leading to conflicts.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Duplicates:
  
  Review the data you are trying to process and check if there are any duplicate entries. You can do this by querying the database or checking the relevant transaction logs.
  If duplicates are found, remove or modify them to ensure that each entry is unique.
  
  
  
  Adjust Data Upload Process:
  
  If you are importing data, ensure that your data source does not contain duplicates. You may need to clean the data before uploading it to SAP.
  Use tools like SAP Data Services or LSMW (Legacy System Migration Workbench) to handle data uploads more effectively, ensuring that duplicates are managed.
  
  
  
  Error Handling in Code:
  
  If you are using custom code (e.g., ABAP programs) to create records, implement error handling to check for existing records before attempting to create new ones.
  Use appropriate checks (e.g., SELECT statements) to verify if a record already exists before performing an insert operation.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to the specific CRM module you are working with. Ensure that the settings do not inadvertently allow for duplicate entries.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, data being processed, and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM return requests, such as CRM_ORDER, CRM_RETURN, etc.
  Data Model: Understand the data model for return requests in CRM to identify which fields constitute the unique key.
  SAP Documentation: Refer to SAP Help documentation for CRM to understand the expected behavior and constraints related to return requests.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.