How To Fix CRM_QUOTATION018 - Completed quotation cannot be referenced

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 018

• Message text: Completed quotation cannot be referenced

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION018 - Completed quotation cannot be referenced ?

  The SAP error message CRM_QUOTATION018 indicates that a completed quotation cannot be referenced. This typically occurs when you attempt to create a follow-up document (like an order) from a quotation that has already been marked as completed or finalized in the system.
  Cause:
  
  Quotation Status: The quotation has been set to a status that indicates it is completed or closed. This status prevents any further actions, such as creating an order from it.
  Document Flow: The quotation may have already been referenced in another document, or it may have been archived or deleted.
  Authorization Issues: There may be restrictions based on user roles or authorizations that prevent referencing completed quotations.
  
  Solution:
  
  Check Quotation Status: Review the status of the quotation in the system. If it is marked as completed, you may need to create a new quotation or reactivate the existing one if your business process allows it.
  Create a New Quotation: If the quotation cannot be modified, consider creating a new quotation based on the details of the completed one.
  Review Document Flow: Check if the quotation is already linked to another document. If it is, you may need to work with that document instead.
  Consult with SAP Support: If you believe the quotation should still be available for referencing, consult with your SAP support team or check the system configuration to ensure that the status settings are correct.
  Authorization Check: Ensure that you have the necessary permissions to reference quotations. If not, contact your system administrator to review your user roles.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CRMD_ORDER to view and manage quotations.
  Status Management: Familiarize yourself with the status management of quotations in SAP CRM to understand how different statuses affect document processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or updates available.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP technical team for further investigation.