How To Fix CRM_QUOTATION017 - Quotations that have been transferred to R/3 cannot be referenced

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 017

• Message text: Quotations that have been transferred to R/3 cannot be referenced

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION017 - Quotations that have been transferred to R/3 cannot be referenced ?

  The SAP error message CRM_QUOTATION017 indicates that a quotation in the SAP CRM system has been transferred to the R/3 (now known as SAP ERP) system, and as a result, it can no longer be referenced or modified in the CRM system. This is a common scenario when dealing with integrated systems where data is transferred between CRM and ERP.
  Cause:
  
  Transfer to R/3: The primary cause of this error is that the quotation has already been transferred to the R/3 system. Once a quotation is transferred, it is considered "finalized" in the CRM system, and any further modifications or references to it in CRM are restricted.
  Status of Quotation: The status of the quotation may have changed to indicate that it is no longer editable or available for further processing in the CRM system.
  Integration Issues: There may be issues with the integration settings between CRM and R/3 that affect how quotations are handled.
  
  Solution:
  
  Check Quotation Status: Verify the status of the quotation in the CRM system. If it has been transferred, you will need to work with the quotation in the R/3 system.
  Access in R/3: If you need to make changes or reference the quotation, you will have to do so in the R/3 system. Use the appropriate transaction codes (e.g., VA23 for display, VA22 for change) to access the quotation in R/3.
  Recreate Quotation: If you need to create a new quotation based on the previous one, you may need to manually recreate it in the CRM system.
  Consult Documentation: Review the integration documentation between CRM and R/3 to ensure that the transfer process is functioning as intended and that there are no configuration issues.
  Contact Support: If the issue persists or if you believe there is a problem with the integration, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Integration Settings: Check the configuration settings in both CRM and R/3 to ensure that the transfer of quotations is set up correctly.
  Transaction Codes: Familiarize yourself with relevant transaction codes in both systems for managing quotations.
  User Authorizations: Ensure that you have the necessary authorizations to access and modify quotations in both systems.
  SAP Notes: Look for any relevant SAP Notes that may address known issues or provide additional guidance on handling this error message.
  
  By following these steps, you should be able to address the CRM_QUOTATION017 error and manage your quotations effectively across the CRM and R/3 systems.