How To Fix CRM_PSL_PRP008 - Sales order template is not used in any product service letters

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PSL_PRP - PLS PRP Generation

• Message number: 008

• Message text: Sales order template is not used in any product service letters

What causes this issue?

You have changed or created an order template. If this order template
is used in one or more product service letters, the system automatically
updates the partner/product ranges generated for the product service
letters, that is, the products of the template are copied to the ranges.

System Response

As the template is not used in any product service letters, the system
did not update any partner/product ranges.

How to fix this error?

This message is for information only.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PSL_PRP008 - Sales order template is not used in any product service letters ?

  The SAP error message CRM_PSL_PRP008 indicates that a sales order template is not being utilized in any product service letters. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or manage service-related documents or processes.
  Cause:
  
  Sales Order Template Not Assigned: The sales order template you are trying to use has not been assigned to any product service letter.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the sales order template from being linked to the relevant service letters.
  Data Inconsistency: There could be inconsistencies in the data or missing entries in the relevant tables that link sales order templates to service letters.
  
  Solution:
  
  
  Check Sales Order Template Assignment:
  
  Navigate to the configuration settings for product service letters in your SAP CRM system.
  Verify if the sales order template in question is correctly assigned to the relevant product service letters.
  
  
  
  Assign the Template:
  
  If the template is not assigned, you will need to assign it to the appropriate product service letter. This can usually be done in the customizing settings under the service management area.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for service letters and sales order templates is correctly set up. This may involve checking the relevant customizing transactions (e.g., SPRO) to ensure that all necessary settings are in place.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that all necessary entries exist in the relevant tables. This may involve running reports or using transaction codes to check for missing or inconsistent data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring sales order templates and product service letters.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or SPRO for configuration.
  SAP Notes: Check for any SAP Notes related to CRM_PSL_PRP008 for additional troubleshooting steps or patches that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message CRM_PSL_PRP008 and ensure that your sales order templates are properly utilized in your product service letters.