How To Fix CRM_PS_SUPR032 - Duplicate entry for web request category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 032

• Message text: Duplicate entry for web request category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR032 - Duplicate entry for web request category &1 ?

  The SAP error message CRM_PS_SUPR032, which indicates a "Duplicate entry for web request category &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to create or process a web request that has already been registered in the system with the same category.
  Cause:
  
  
  Duplicate Entries: The most common cause of this error is that there is already an existing web request with the same category in the system. This can happen due to:
  
  Multiple users trying to create the same request simultaneously.
  A previous request not being properly closed or deleted.
  Data inconsistencies or corruption in the database.
  
  
  
  Configuration Issues: There may be issues with the configuration of web request categories in the CRM system, leading to conflicts.
  
  
  Solution:
  
  
  Check Existing Entries: 
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for existing web requests with the same category. 
  If you find a duplicate entry, you may need to either delete or modify it.
  
  
  
  Review User Actions: 
  
  Ensure that users are not trying to create the same web request simultaneously. Implementing proper user training and guidelines can help mitigate this issue.
  
  
  
  Database Consistency Check: 
  
  Run consistency checks on the database to identify and resolve any data integrity issues. This may involve using transaction codes like SE11 to check the database tables related to web requests.
  
  
  
  Configuration Review: 
  
  Review the configuration settings for web request categories in the CRM system. Ensure that there are no conflicting settings that could lead to duplicate entries.
  
  
  
  Error Logs: 
  
  Check the application logs (transaction SLG1) for more detailed error messages that could provide additional context on the issue.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues related to this error message.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for managing and troubleshooting CRM orders and logs.
  Documentation: Review SAP documentation related to CRM web requests and categories for best practices and configuration guidelines.
  User Training: Ensure that users are trained on how to properly create and manage web requests to avoid duplication.
  
  By following these steps, you should be able to identify the cause of the CRM_PS_SUPR032 error and implement a solution to resolve it.