How To Fix CRM_PS_SUPR030 - SuPr: Transaction is not based on a Web request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 030

• Message text: SuPr: Transaction is not based on a Web request

What causes this issue?

Successor processing (SuPr) only processes business transactions that
are based on a Web request. This transaction is not based on a Web
request.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the business transaction by submitting the relevant Web request
form.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR030 - SuPr: Transaction is not based on a Web request ?

  The SAP error message CRM_PS_SUPR030 ("SuPr: Transaction is not based on a Web request") typically occurs in the context of SAP CRM (Customer Relationship Management) when a transaction is expected to be initiated from a web-based interface but is instead being triggered from a different context, such as a backend system or a non-web environment.
  Cause:
  
  Non-Web Context: The transaction is being executed in a context that does not support web requests, such as a background job or a direct call from a non-web application.
  Incorrect URL or Link: The URL or link used to access the transaction may not be correctly formatted or may not point to a web-enabled transaction.
  Session Issues: There may be issues with the session management, where the session is not recognized as a web session.
  Configuration Issues: The system may not be properly configured to handle web requests for the specific transaction.
  
  Solution:
  
  Use Web Interface: Ensure that the transaction is being accessed through the appropriate web interface (e.g., SAP CRM WebClient or a web browser).
  Check URL: Verify that the URL being used to access the transaction is correct and properly formatted for web requests.
  Session Management: If the transaction is being called from a custom application or script, ensure that it is properly establishing a web session.
  Configuration Review: Review the configuration settings in SAP CRM to ensure that the transaction is enabled for web access. This may involve checking the transaction's settings in the CRM configuration.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific transaction and error message for additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes involved and their expected behavior in a web context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs (e.g., ST22 for dumps, SM21 for system logs) for any additional error messages or context that may help diagnose the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.