How To Fix CRM_PS_SERVICEPLAN073 - Automatic approval not possible (decision is not assessed)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 073

• Message text: Automatic approval not possible (decision is not assessed)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN073 - Automatic approval not possible (decision is not assessed) ?

  The SAP error message CRM_PS_SERVICEPLAN073, which states "Automatic approval not possible (decision is not assessed)," typically occurs in the context of service planning and approval processes within SAP Customer Relationship Management (CRM) or Project System (PS) modules. This error indicates that the system cannot automatically approve a service plan because the decision regarding the approval has not been assessed or determined.
  Causes:
  
  Incomplete Decision Assessment: The decision related to the service plan has not been fully assessed or recorded in the system.
  Missing Configuration: There may be missing or incorrect configuration settings in the approval workflow or service plan settings.
  Authorization Issues: The user may not have the necessary authorizations to assess the decision or approve the service plan.
  Workflow Issues: There could be issues with the workflow configuration that prevent the automatic approval process from functioning correctly.
  Data Inconsistencies: There may be inconsistencies or missing data in the service plan that need to be resolved before approval can occur.
  
  Solutions:
  
  Assess the Decision: Ensure that the decision regarding the service plan has been properly assessed. This may involve reviewing the service plan and confirming the necessary approvals.
  Check Configuration: Review the configuration settings for the service plan and approval workflow in the SAP system. Ensure that all necessary settings are correctly configured.
  Review Authorizations: Verify that the user attempting to approve the service plan has the necessary authorizations. If not, adjust the user roles or permissions accordingly.
  Workflow Monitoring: Check the workflow logs to identify any issues or errors that may be preventing the automatic approval. Resolve any identified issues.
  Data Validation: Validate the data in the service plan to ensure that all required fields are filled out and that there are no inconsistencies. Correct any issues found.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM and PS for any specific guidance on this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may help in managing service plans and approvals.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.