How To Fix CRM_PS_SERVICEPLAN072 - Error during index building

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 072

• Message text: Error during index building

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN072 - Error during index building ?

  The SAP error message CRM_PS_SERVICEPLAN072, which indicates "Error during index building," typically occurs in the context of service planning and project management within the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including data inconsistencies, issues with the underlying database, or problems with the configuration of the service planning functionality.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the service plan or related objects that prevent the index from being built correctly.
  Database Issues: Problems with the database, such as locks, corruption, or performance issues, can lead to errors during index building.
  Configuration Errors: Incorrect configuration settings in the CRM system or the service planning module can lead to this error.
  System Performance: If the system is under heavy load or if there are resource constraints, it may fail to build the index properly.
  Transport Issues: If there have been recent transports or changes to the system, they may not have been applied correctly, leading to inconsistencies.
  
  Solutions:
  
  Check Data Consistency: Review the data in the service plan and related objects for any inconsistencies or missing entries. Use transaction codes like SE11 to check the database tables involved.
  Rebuild Index: If the index is corrupted, you may need to rebuild it. This can often be done through transaction codes like SARA or SDBA depending on the specific index.
  Database Maintenance: Perform database maintenance tasks such as checking for locks, running consistency checks, and optimizing the database.
  Review Configuration: Ensure that the configuration settings for the service planning module are correct. This may involve checking customizing settings in transaction SPRO.
  System Performance Monitoring: Monitor system performance and resource usage. If the system is under heavy load, consider scheduling index building during off-peak hours.
  Check Transport Logs: If the error occurred after a transport, check the transport logs for any issues that may have arisen during the transport process.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CRM and service planning for any known issues or patches that may address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SPRO, SARA, and SDBA for data and configuration checks.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify the cause of the CRM_PS_SERVICEPLAN072 error and implement a suitable solution.