How To Fix CRM_PS_SERVICEPLAN070 - Time zone couldn't be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 070

• Message text: Time zone couldn't be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN070 - Time zone couldn't be retrieved ?

  The SAP error message CRM_PS_SERVICEPLAN070, which indicates that the time zone couldn't be retrieved, typically arises in the context of service planning or scheduling within the SAP Customer Relationship Management (CRM) module. This error can occur due to various reasons, including configuration issues, missing data, or system settings.
  Causes:
  
  Missing Time Zone Configuration: The time zone settings for the user or the system may not be properly configured in the SAP system.
  User Profile Issues: The user profile may not have a valid time zone assigned, leading to the inability to retrieve the time zone.
  System Settings: The system may not have the necessary settings or data to determine the time zone for the relevant location or user.
  Data Inconsistencies: There may be inconsistencies in the master data related to locations or users that affect time zone retrieval.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to the user profile settings in SAP (transaction code SU01).
  Ensure that the time zone is correctly set for the user experiencing the error.
  
  
  
  Verify Time Zone Configuration:
  
  Check the time zone settings in the system configuration (transaction code SPRO).
  Navigate to the relevant configuration path for time zones and ensure that they are correctly defined.
  
  
  
  Review Location Data:
  
  If the error is related to a specific location, check the master data for that location to ensure that the time zone is correctly assigned.
  
  
  
  System Settings:
  
  Ensure that the system has the necessary parameters set for time zone handling. This may involve checking the system's global settings or parameters related to time zones.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the time zone retrieval is failing. This may require technical expertise.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and service planning for more detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PS_SERVICEPLAN070 error message.