How To Fix CRM_PS_DM_EA_FEE021 - Automatic calculated amount could not be set for the given item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_DM_EA_FEE - EA Fee

• Message number: 021

• Message text: Automatic calculated amount could not be set for the given item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_DM_EA_FEE021 - Automatic calculated amount could not be set for the given item ?

  The SAP error message CRM_PS_DM_EA_FEE021 indicates that the system was unable to automatically calculate the amount for a specific item in the context of project management or service management within the SAP CRM (Customer Relationship Management) module. This error typically arises in scenarios involving project structures, service orders, or related financial calculations.
  Causes:
  
  Missing Configuration: The system may lack the necessary configuration for the pricing procedure or the relevant condition types that are required for the automatic calculation.
  Incomplete Master Data: The master data for the item (such as the service or project) may be incomplete or incorrect, leading to issues in calculating the amounts.
  Invalid Item Category: The item category may not be set up correctly, or it may not support automatic calculations.
  Pricing Conditions: There may be missing or incorrect pricing conditions that prevent the system from calculating the amount.
  Custom Logic: If there are custom enhancements or user exits that affect the pricing logic, they may be causing the calculation to fail.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for pricing procedures and ensure that all necessary condition types are defined and active.
  Validate Master Data: Ensure that all relevant master data (e.g., service master, project definitions) is complete and correctly maintained.
  Review Item Category Settings: Check the settings for the item category in use to ensure it supports automatic calculations.
  Examine Pricing Conditions: Verify that all required pricing conditions are maintained and correctly set up in the system.
  Debug Custom Logic: If there are custom enhancements, debug the logic to identify any issues that may be causing the calculation to fail.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER, CRMD_ORDER, or SE80 (for debugging) to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.