How To Fix CRM_PS_CAP026 - Retriggering case assignment(s) complete

CRM_PS_CAP026 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 026

• Message text: Retriggering case assignment(s) complete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP026 - Retriggering case assignment(s) complete ?

  The SAP error message CRM_PS_CAP026, which states "Retriggering case assignment(s) complete," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with case management and assignment processes. This message is not necessarily an error but rather an informational message indicating that the system has completed the process of retriggering case assignments.
  
  Cause:
  
  Case Assignment Logic: The message is triggered when the system attempts to reassign cases based on certain criteria or rules defined in the system. This could be due to changes in the case status, priority, or other attributes that necessitate a reassignment.
  Workflow Changes: If there have been changes in the workflow or business rules that govern case assignments, the system may retrigger the assignment process to ensure that cases are assigned to the appropriate agents or teams.
  System Configuration: The configuration settings in the CRM system regarding case management and assignment may lead to this