How To Fix CRM_PS_CAP026 - Retriggering case assignment(s) complete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 026

• Message text: Retriggering case assignment(s) complete

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP026 - Retriggering case assignment(s) complete ?

  The SAP error message CRM_PS_CAP026, which states "Retriggering case assignment(s) complete," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with case management and assignment processes. This message is not necessarily an error but rather an informational message indicating that the system has completed the process of retriggering case assignments.
  Cause:
  
  Case Assignment Logic: The message is triggered when the system attempts to reassign cases based on certain criteria or rules defined in the system. This could be due to changes in the case status, priority, or other attributes that necessitate a reassignment.
  Workflow Changes: If there have been changes in the workflow or business rules that govern case assignments, the system may retrigger the assignment process to ensure that cases are assigned to the appropriate agents or teams.
  System Configuration: The configuration settings in the CRM system regarding case management and assignment may lead to this message being displayed.
  
  Solution:
  
  Review Assignment Rules: Check the case assignment rules and criteria in the CRM system to ensure they are set up correctly. Make any necessary adjustments to the rules to align with business requirements.
  Monitor Workflow Changes: If there have been recent changes to workflows or business processes, review these changes to ensure they are functioning as intended and not causing unnecessary retriggering of case assignments.
  Check for System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes issues can arise from outdated configurations or bugs that have been resolved in newer versions.
  Consult Documentation: Refer to SAP documentation or notes related to CRM case management for any specific guidance on handling this message.
  Contact SAP Support: If the message is causing issues or if you need further clarification, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to case management, such as CRMD_ORDER for managing service orders and cases.
  Business Process Integration: Understand how case management integrates with other modules in SAP, such as Sales and Distribution (SD) or Service Management (SM), as this can impact case assignment.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage cases effectively, as this can affect case assignment processes.
  
  In summary, while CRM_PS_CAP026 is an informational message indicating that the retriggering of case assignments has been completed, it is essential to review the underlying processes and configurations to ensure that they align with your organization's case management strategy.