How To Fix CRM_PS_CAP025 - Retrigger of case assign. not possible for obj. type &1 (transaction &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 025

• Message text: Retrigger of case assign. not possible for obj. type &1 (transaction &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP025 - Retrigger of case assign. not possible for obj. type &1 (transaction &2) ?

  The SAP error message CRM_PS_CAP025 indicates that a retrigger of case assignment is not possible for the specified object type and transaction. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of cases or objects in the system.
  Cause:
  
  Object Type Issues: The object type specified in the error message may not be configured correctly or may not support retriggering of case assignments.
  Transaction State: The transaction associated with the object may be in a state that does not allow for retriggering. For example, it may be completed or closed.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the retriggering of case assignments for certain object types.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the case assignment.
  
  Solution:
  
  Check Object Type Configuration: Verify the configuration of the object type in the CRM system. Ensure that it is set up to allow retriggering of case assignments.
  Review Transaction Status: Check the status of the transaction associated with the object. If it is in a completed or closed state, you may need to reopen it or create a new transaction.
  Consult Documentation: Refer to SAP documentation or notes related to the specific object type and transaction to understand any restrictions or requirements for retriggering case assignments.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action. If not, work with your SAP security team to obtain the required permissions.
  Debugging: If the issue persists, consider debugging the process to identify any underlying issues in the code or configuration that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to case management in CRM, such as CRM_ORDER, CRM_CASE, etc.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant context.
  
  By following these steps, you should be able to identify the cause of the CRM_PS_CAP025 error and implement a suitable solution.