How To Fix CRM_PS_CAP023 - Algorithm ID &1 occurs twice in case determ. strategy &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 023

• Message text: Algorithm ID &1 occurs twice in case determ. strategy &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP023 - Algorithm ID &1 occurs twice in case determ. strategy &2 ?

  The SAP error message CRM_PS_CAP023 indicates that there is a duplicate entry for an Algorithm ID in the case determination strategy. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is trying to determine the appropriate case handling strategy based on predefined algorithms.
  Cause:
  The error is caused by the following:
  
  Duplicate Algorithm ID: The same Algorithm ID is defined more than once in the case determination strategy. This can happen due to incorrect configuration or data entry.
  Configuration Issues: There may be issues in the configuration of the case determination strategy, leading to the same algorithm being assigned multiple times.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Case Determination Strategy:
  
  Go to the configuration settings for the case determination strategy in SAP CRM.
  Navigate to the relevant transaction (e.g., SPRO) and find the path for case management or case determination strategy.
  Review the entries for the specified strategy and look for duplicate Algorithm IDs.
  
  
  
  Remove Duplicates:
  
  If you find that the same Algorithm ID is listed more than once, remove the duplicate entries.
  Ensure that each Algorithm ID is unique within the context of the case determination strategy.
  
  
  
  Validate Configuration:
  
  After making changes, validate the configuration to ensure that it meets the business requirements and does not introduce any new issues.
  
  
  
  Test the Changes:
  
  Perform tests to ensure that the case determination strategy works as expected without triggering the error message.
  
  
  
  Documentation:
  
  Document the changes made to the configuration for future reference and to assist in troubleshooting if similar issues arise.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for managing cases or SPRO for configuration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the duplicate entries in the case determination strategy, you should be able to resolve the CRM_PS_CAP023 error and ensure smooth operation of the case management functionality in SAP CRM.