How To Fix CRM_PS_CAP021 - Case type determination strategy &1 needs an assigned Web request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 021

• Message text: Case type determination strategy &1 needs an assigned Web request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP021 - Case type determination strategy &1 needs an assigned Web request ?

  The SAP error message CRM_PS_CAP021 indicates that there is an issue with the case type determination strategy in the SAP CRM system. Specifically, it suggests that the case type determination strategy requires an assigned web request, but none is available.
  Cause:
  
  Missing Web Request Assignment: The case type determination strategy is configured to rely on a web request, but the system cannot find an associated web request for the case type.
  Configuration Issues: There may be a misconfiguration in the case type determination strategy settings or in the web request settings.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from linking the case type to the appropriate web request.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Navigate to the configuration settings for case types in the SAP CRM system.
  Ensure that the case type in question has a valid determination strategy assigned.
  
  
  
  Assign Web Request:
  
  If the case type requires a web request, ensure that a web request is properly assigned to the case type determination strategy.
  You may need to create or modify a web request to ensure it meets the requirements of the case type.
  
  
  
  Review Determination Strategy:
  
  Check the determination strategy settings to ensure they are correctly configured to handle the case type and associated web requests.
  Make sure that the strategy is active and correctly linked to the relevant case types.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by attempting to create a case that should trigger the determination strategy.
  Monitor for any further error messages or issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring case types and determination strategies.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to manage cases or SPRO to access configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the CRM_PS_CAP021 error and ensure that your case type determination strategy is functioning correctly.