How To Fix CRM_PS_CAP021 - Case type determination strategy &1 needs an assigned Web request

CRM_PS_CAP021 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 021

• Message text: Case type determination strategy &1 needs an assigned Web request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP021 - Case type determination strategy &1 needs an assigned Web request ?

  The SAP error message CRM_PS_CAP021 indicates that there is an issue with the case type determination strategy in the SAP CRM system. Specifically, it suggests that the case type determination strategy requires an assigned web request, but none is available.
  
  Cause:
  
  Missing Web Request Assignment: The case type determination strategy is configured to rely on a web request, but the system cannot find an associated web request for the case type.
  
  Configuration Issues: There may be a misconfiguration in the case type determination strategy settings or in the web request settings.
  Data Inconsistency: There could be inconsistencies in the data that prevent the system from linking the case type to the appropriate web request.
  
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Navigate to the configuration settings for case types in the SAP CRM system.
  Ensure that the case type in question has a valid determination strategy assigned.
  
  
  
  Assign Web Request:
  
  If the case type requires a web request, ensure that a web