How To Fix CRM_PS_CAP022 - Case cannot be created; case type determination strategy is missing

CRM_PS_CAP022 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 022

• Message text: Case cannot be created; case type determination strategy is missing

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP022 - Case cannot be created; case type determination strategy is missing ?

  The SAP error message CRM_PS_CAP022 indicates that a case cannot be created because the system is unable to determine the case type due to a missing case type determination strategy. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create a case (e.g., a service request or incident) and the system cannot find the appropriate configuration to determine the case type based on the input data.
  
  Cause:
  
  Missing Configuration: The case type determination strategy is not configured in the system. This could be due to missing entries in the customizing settings.
  Incorrect Settings: The settings for case type determination may be incorrectly defined or not aligned with the data being used to create the case.
  Data Issues: The data being used to create the case may not meet the criteria defined in the determination strategy, leading to the inability to find a matching case type.
  
  
  Solution:
  To resolve the CRM_PS_CAP022