How To Fix CRM_PS_CAP022 - Case cannot be created; case type determination strategy is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 022

• Message text: Case cannot be created; case type determination strategy is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP022 - Case cannot be created; case type determination strategy is missing ?

  The SAP error message CRM_PS_CAP022 indicates that a case cannot be created because the system is unable to determine the case type due to a missing case type determination strategy. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create a case (e.g., a service request or incident) and the system cannot find the appropriate configuration to determine the case type based on the input data.
  Cause:
  
  Missing Configuration: The case type determination strategy is not configured in the system. This could be due to missing entries in the customizing settings.
  Incorrect Settings: The settings for case type determination may be incorrectly defined or not aligned with the data being used to create the case.
  Data Issues: The data being used to create the case may not meet the criteria defined in the determination strategy, leading to the inability to find a matching case type.
  
  Solution:
  To resolve the CRM_PS_CAP022 error, follow these steps:
  
  
  Check Case Type Determination Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to: Customer Relationship Management -> Service Management -> Service Order -> Define Case Type Determination.
  Ensure that the case type determination strategy is defined correctly. You may need to create or adjust entries based on your business requirements.
  
  
  
  Review Case Type Settings:
  
  Ensure that the case types you want to use are properly defined and activated in the system.
  Check if the case types are linked to the appropriate categories or attributes that are being used during case creation.
  
  
  
  Validate Input Data:
  
  Review the data being used to create the case. Ensure that all required fields are filled out correctly and that the data aligns with the criteria set in the determination strategy.
  
  
  
  Test the Configuration:
  
  After making changes, test the case creation process to ensure that the error no longer occurs and that the correct case type is determined.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration, refer to SAP documentation or consult with your SAP functional consultant for guidance on setting up case type determination.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and SPRO for accessing the customizing settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on case type determination.
  User Roles and Authorizations: Ensure that the user creating the case has the necessary authorizations to access the case type determination settings.
  
  By following these steps, you should be able to resolve the CRM_PS_CAP022 error and successfully create cases in your SAP CRM system.