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Message type: E = Error
Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package
Message number: 024
Message text: Error during case assignment
An error occurred during case assignment.
The following detailed message from case assignment is available:
<ZH>&V1&</><ZH>&V2&</><ZH>&V3&</>
&V4&
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Try to assign the case manually by choosing <LS>More -> Assign Case</>.
If the error occurs again, contact your system administrator.
Error message extract from SAP system. Copyright SAP SE.
CRM_PS_APPLICATION024
- Error during case assignment ?The SAP error message CRM_PS_APPLICATION024, which indicates "Error during case assignment," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with assigning a case to a specific object or user. This error can arise due to various reasons, including configuration issues, data inconsistencies, or authorization problems.
Causes:
- Data Inconsistencies: The data related to the case or the object to which it is being assigned may be incomplete or incorrect.
- Authorization Issues: The user attempting to assign the case may not have the necessary permissions to perform the action.
- Configuration Errors: There may be issues with the configuration settings in the CRM system that affect case assignment.
- Missing or Incorrect Master Data: Required master data (like business partners, products, etc.) may be missing or incorrectly set up.
- System Bugs: Occasionally, there may be bugs in the SAP system that lead to this error.
Solutions:
- Check Data Integrity: Verify that all necessary data for the case and the target object is complete and correct. This includes checking for missing fields or incorrect values.
- Review Authorizations: Ensure that the user has the appropriate authorizations to assign cases. This can be checked in the user roles and profiles.
- Configuration Review: Review the configuration settings related to case management in the CRM system. Ensure that all necessary settings are correctly configured.
- Master Data Verification: Check the relevant master data for completeness and correctness. Ensure that all required business partners and other entities are properly set up.
- System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
- SAP Notes and Support: Look for relevant SAP Notes that may address known issues related to this error. If necessary, contact SAP support for assistance.
Related Information:
If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.
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