How To Fix CRM_PS_APPLICATION024 - Error during case assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 024

• Message text: Error during case assignment

What causes this issue?

An error occurred during case assignment.
The following detailed message from case assignment is available:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to assign the case manually by choosing <LS>More -> Assign Case</>.
If the error occurs again, contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION024 - Error during case assignment ?

  The SAP error message CRM_PS_APPLICATION024, which indicates "Error during case assignment," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with assigning a case to a specific object or user. This error can arise due to various reasons, including configuration issues, data inconsistencies, or authorization problems.
  Causes:
  
  Data Inconsistencies: The data related to the case or the object to which it is being assigned may be incomplete or incorrect.
  Authorization Issues: The user attempting to assign the case may not have the necessary permissions to perform the action.
  Configuration Errors: There may be issues with the configuration settings in the CRM system that affect case assignment.
  Missing or Incorrect Master Data: Required master data (like business partners, products, etc.) may be missing or incorrectly set up.
  System Bugs: Occasionally, there may be bugs in the SAP system that lead to this error.
  
  Solutions:
  
  Check Data Integrity: Verify that all necessary data for the case and the target object is complete and correct. This includes checking for missing fields or incorrect values.
  Review Authorizations: Ensure that the user has the appropriate authorizations to assign cases. This can be checked in the user roles and profiles.
  Configuration Review: Review the configuration settings related to case management in the CRM system. Ensure that all necessary settings are correctly configured.
  Master Data Verification: Check the relevant master data for completeness and correctness. Ensure that all required business partners and other entities are properly set up.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  SAP Notes and Support: Look for relevant SAP Notes that may address known issues related to this error. If necessary, contact SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_DNO_MONI, and SLG1 for logging and monitoring.
  Documentation: Refer to SAP Help documentation for CRM case management for detailed guidance on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.