How To Fix CRM_PS_APPLICATION024 - Error during case assignment

CRM_PS_APPLICATION024 - Overview

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 024

• Message text: Error during case assignment

What causes this issue?

An error occurred during case assignment.
The following detailed message from case assignment is available:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to assign the case manually by choosing <LS>More -> Assign Case</>.
If the error occurs again, contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_APPLICATION024 - Details

• The SAP error message CRM_PS_APPLICATION024, which indicates "Error during case assignment," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with assigning a case to a specific object or user. This error can arise due to various reasons, including configuration issues, data inconsistencies, or authorization problems.
  Causes:
  
  Data Inconsistencies: The data related to the case or the object to which it is being assigned may be incomplete or incorrect.
  Authorization Issues: The user attempting to assign the case may not have the necessary permissions to perform the action.
  Configuration Errors: There may be issues with the configuration settings in the CRM system that affect case assignment.
  Missing or Incorrect Master Data: Required master data (like business partners, products, etc.) may be missing or incorrectly set up.
  System Bugs: Occasionally, there may be bugs in the SAP system that lead to this error.
  
  Solutions:
  
  Check Data Integrity: Verify that all necessary data