How To Fix CRM_PS_APPLICATION031 - Eligibility check: &1 (message number &2&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 031

• Message text: Eligibility check: &1 (message number &2&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION031 - Eligibility check: &1 (message number &2&3) ?

  The SAP error message CRM_PS_APPLICATION031, which states "Eligibility check: &1," typically occurs in the context of the SAP CRM (Customer Relationship Management) system when there is an issue with the eligibility check for a particular business process, such as a service order or a project.
  Cause:
  The error can be caused by several factors, including:
  
  Missing or Incorrect Configuration: The eligibility criteria for the specific process may not be correctly configured in the system.
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that are being checked for eligibility.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the eligibility check.
  Business Rules: The business rules defined in the system may not be met for the specific transaction or object being processed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Configuration: Review the configuration settings related to the eligibility check in the SAP CRM system. Ensure that all necessary settings are correctly defined.
  Validate Data: Check the master data and transactional data for any inconsistencies or missing information that could affect the eligibility check.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action. You may need to consult with your SAP security team to verify this.
  Analyze Business Rules: Review the business rules that are applied to the eligibility check. Ensure that the conditions are met for the specific transaction or object.
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the eligibility check process and identify where it is failing.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to analyze the relevant function modules or programs related to the eligibility check.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Documentation: Refer to the SAP Help Portal for documentation related to CRM processes and eligibility checks to understand the expected behavior and configuration.
  
  If the issue continues after following these steps, it may be beneficial to reach out to SAP support or consult with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.