How To Fix CRM_PS_APPLICATION023 - Error when saving the case

CRM_PS_APPLICATION023 - Overview

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 023

• Message text: Error when saving the case

What causes this issue?

An error occurred while saving the case.
The following detailed message from case management is available:
<ZH>&V1&</><ZH>&V2&</>
&V3&
Case GUID: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to assign the case manually by choosing <LS>More -> Assign Case</>
and save this transaction again.
If the error occurs again, contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_APPLICATION023 - Details

• The SAP error message CRM_PS_APPLICATION023 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue related to saving a case. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying business logic.
  Causes:
  
  Missing Mandatory Fields: Certain fields required for saving the case may not be filled out.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid references or incorrect data types.
  Authorization Issues: The user may not have the necessary permissions to save the case.
  Business Logic Errors: There may be custom logic or enhancements that are causing the error during the save process.
  System 
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all mandatory fields are filled out correctly. Review the case form for any highlighted fields or error messages.
  Validate Data: Check for any inconsistencies in