How To Fix CRM_PS_APPLICATION023 - Error when saving the case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 023

• Message text: Error when saving the case

What causes this issue?

An error occurred while saving the case.
The following detailed message from case management is available:
<ZH>&V1&</><ZH>&V2&</>
&V3&
Case GUID: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to assign the case manually by choosing <LS>More -> Assign Case</>
and save this transaction again.
If the error occurs again, contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION023 - Error when saving the case ?

  The SAP error message CRM_PS_APPLICATION023 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue related to saving a case. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the underlying business logic.
  Causes:
  
  Missing Mandatory Fields: Certain fields required for saving the case may not be filled out.
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid references or incorrect data types.
  Authorization Issues: The user may not have the necessary permissions to save the case.
  Business Logic Errors: There may be custom logic or enhancements that are causing the error during the save process.
  System Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  
  Solutions:
  
  Check Mandatory Fields: Ensure that all mandatory fields are filled out correctly. Review the case form for any highlighted fields or error messages.
  Validate Data: Check for any inconsistencies in the data entered. Ensure that all references (like customer IDs, product IDs, etc.) are valid and exist in the system.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify cases. This can be checked in the user roles and authorizations.
  Debugging: If you have access to debugging tools, you can analyze the code execution to identify where the error is occurring. This may require the help of a developer.
  Check Custom Logic: If there are any custom enhancements or user exits implemented, review them to ensure they are not causing the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available.
  System Configuration: Review the configuration settings in the CRM system to ensure they are set up correctly for case management.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  Documentation: Review the SAP documentation related to CRM case management for any specific guidelines or requirements.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the CRM_PS_APPLICATION023 error when saving a case in SAP CRM.