How To Fix CRM_PS_APPLICATION005 - Data transfer is incorrect: Document could not be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 005

• Message text: Data transfer is incorrect: Document could not be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION005 - Data transfer is incorrect: Document could not be locked ?

  The SAP error message CRM_PS_APPLICATION005 indicates that there is an issue with data transfer, specifically that a document could not be locked. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same document simultaneously, leading to a conflict.
  Causes:
  
  Concurrent Access: Another user or process is currently editing or has locked the document you are trying to access.
  Session Timeout: The session that was holding the lock may have timed out or been terminated unexpectedly.
  Database Lock: There may be a database-level lock that is preventing access to the document.
  Configuration Issues: There could be issues with the configuration of the CRM system or the specific application you are using.
  Network Issues: Temporary network issues may cause the system to fail to lock the document properly.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for existing locks on the document. If you find a lock that is no longer needed, you can delete it (if you have the necessary permissions).
  Wait and Retry: If another user is editing the document, wait for them to finish and then try again.
  Session Management: Ensure that your session is active and has not timed out. If it has, log back in and try again.
  Review Configuration: Check the configuration settings in your CRM system to ensure that everything is set up correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and ST22 (for dumps) to diagnose issues further.
  User Permissions: Ensure that you have the necessary permissions to access and modify the document in question.
  Documentation: Review the SAP documentation for the specific CRM module you are using to understand any additional context or requirements for document locking.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.