How To Fix CRM_PS_APPLICATION003 - Social application is not verified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_APPLICATION - Messages for 'Social Application' Development Package

• Message number: 003

• Message text: Social application is not verified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_APPLICATION003 - Social application is not verified ?

  The SAP error message "CRM_PS_APPLICATION003: Social application is not verified" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the integration of social applications or social media functionalities within the CRM system. This error indicates that the social application being used has not been properly verified or configured in the system.
  Cause:
  
  Unverified Social Application: The social application (e.g., Facebook, Twitter) has not been verified in the SAP system.
  Configuration Issues: There may be missing or incorrect configuration settings in the SAP CRM system related to social media integration.
  Authorization Issues: The user may not have the necessary permissions to access or use the social application.
  Outdated Credentials: The credentials or tokens used for the social application may be outdated or invalid.
  
  Solution:
  
  
  Verify Social Application:
  
  Ensure that the social application is properly registered and verified in the SAP system. This may involve checking the application settings in the SAP CRM configuration.
  
  
  
  Check Configuration Settings:
  
  Navigate to the relevant configuration settings in SAP CRM for social media integration. Ensure that all required fields are filled out correctly and that the application is set up according to SAP guidelines.
  
  
  
  Update Credentials:
  
  If the application requires API keys or tokens, ensure that these are up to date. You may need to regenerate these credentials from the social media platform and update them in the SAP system.
  
  
  
  Review User Permissions:
  
  Check the user roles and permissions to ensure that the user encountering the error has the necessary access rights to use the social application.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for social media integration to ensure that all steps have been followed correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the "CRM_PS_APPLICATION003: Social application is not verified" error in your SAP CRM system.