How To Fix CRM_PROVIDER160 - Active subscription contracts exist; sharing contract cannot be canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 160

• Message text: Active subscription contracts exist; sharing contract cannot be canceled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER160 - Active subscription contracts exist; sharing contract cannot be canceled ?

  The SAP error message CRM_PROVIDER160 indicates that there are active subscription contracts associated with a sharing contract that you are trying to cancel. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with contract management, particularly in scenarios involving subscription services.
  Cause:
  The error occurs because the system has detected that there are one or more active subscription contracts linked to the sharing contract you are attempting to cancel. The presence of these active contracts prevents the cancellation of the sharing contract to maintain data integrity and ensure that all related transactions are properly managed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active Subscription Contracts:
  
  Use the transaction code CRM_ORDER or navigate to the relevant area in the SAP GUI to find the sharing contract.
  Check for any active subscription contracts that are linked to the sharing contract. You may need to look at the contract details or use reports to identify these subscriptions.
  
  
  
  Review Subscription Contracts:
  
  Once you have identified the active subscription contracts, review their status and determine if they can be canceled or if they need to be modified.
  If the subscriptions are still valid and should remain active, you will need to keep the sharing contract intact.
  
  
  
  Cancel or Modify Subscription Contracts:
  
  If it is appropriate to cancel the active subscription contracts, proceed to do so. Ensure that you follow the correct cancellation procedures as per your organization's policies.
  If modifications are needed (e.g., changing the status or terms), make those changes accordingly.
  
  
  
  Retry Cancelling the Sharing Contract:
  
  After addressing the active subscription contracts, attempt to cancel the sharing contract again. If there are no longer any active subscriptions linked to it, the cancellation should proceed without errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CONTRACT, or any custom transaction codes your organization may use for contract management.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing contracts and subscriptions to ensure compliance with business processes.
  Support: If you continue to face issues or if the situation is complex, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  By following these steps, you should be able to resolve the CRM_PROVIDER160 error and successfully manage your contracts within the SAP system.