How To Fix CRM_PROVIDER162 - Enter different products

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 162

• Message text: Enter different products

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER162 - Enter different products ?

  The SAP error message CRM_PROVIDER162, which states "Enter different products," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to add multiple products to a transaction (like a sales order or service request) that are not allowed to be the same. This error is often related to the configuration of the product or the transaction type.
  Cause:
  
  Duplicate Products: The system is configured to prevent the addition of the same product multiple times in a single transaction.
  Product Group Restrictions: Certain product groups may have restrictions that do not allow duplicates.
  Transaction Type Settings: The settings for the specific transaction type may enforce rules against having the same product listed more than once.
  Custom Logic: There may be custom logic or enhancements in place that enforce this rule.
  
  Solution:
  
  Check Product Entries: Review the products you are trying to add to ensure they are not duplicates. If they are, consider whether you need to modify your selection.
  Use Different Products: If you need to add multiple items, ensure that they are different products. You can select alternative products that meet the same requirements.
  Review Configuration: If you believe this restriction is not necessary, consult with your SAP administrator or functional consultant to review the configuration settings for the transaction type and product groups.
  Custom Development: If the restriction is due to custom logic, you may need to work with your development team to adjust the logic if it is appropriate to allow duplicates in your business process.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Documentation: Review the SAP CRM documentation for guidelines on product management and transaction processing.
  User Training: Ensure that users are trained on the product entry process to avoid confusion regarding product selection.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.