How To Fix CRM_PROVIDER157 - Document &1 item &2 is not released

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROVIDER -

• Message number: 157

• Message text: Document &1 item &2 is not released

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROVIDER157 - Document &1 item &2 is not released ?

  The SAP error message CRM_PROVIDER157 indicates that a specific document item in the SAP CRM system is not released. This typically occurs in scenarios where a document (such as a sales order, service order, or any other transactional document) is in a status that prevents it from being processed further.
  Cause:
  
  Document Status: The document or item may be in a status that does not allow it to be released. This could be due to various reasons, such as missing mandatory fields, incomplete data, or the document being in a draft state.
  Authorization Issues: The user may not have the necessary authorizations to release the document.
  Dependencies: There may be dependencies on other documents or items that need to be resolved before the item can be released.
  Configuration Issues: There could be configuration settings in the system that prevent the release of the document.
  
  Solution:
  
  Check Document Status: Review the status of the document and ensure that it is in a state that allows for release. You can do this by navigating to the document in the CRM system and checking its status.
  Complete Required Fields: Ensure that all mandatory fields are filled out correctly. Look for any error messages or warnings that indicate missing information.
  Review Authorizations: Verify that the user attempting to release the document has the necessary authorizations. If not, contact your system administrator to grant the required permissions.
  Resolve Dependencies: Check for any dependencies or related documents that need to be addressed. This may involve completing or releasing other documents that are linked to the current one.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review any settings that may be affecting the release process.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRM_ORDER or CRM_ORDER_MAINTAIN to access and manage the document.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation or help files for more detailed information on document statuses and release processes in SAP CRM.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.